Refund and Returns Policy – Nanobabyshop

Effective Date: December 3, 2024

At Nanobabyshop, we are committed to providing a smooth shopping experience and ensuring customer satisfaction. If you’re not completely happy with your purchase, we offer an easy and straightforward return and refund process. Please read our Refund and Returns Policy below, which is effective from December 3, 2024.

1. Returns Policy

We understand that sometimes things don’t work out, and you may need to return an item. We offer a 30-day return window from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • Condition of the Item: The product must be unused, in original condition, and in its original packaging. Products that are worn, washed, or damaged cannot be returned.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] or call us at (800) 424-9923. Be sure to include your order number and the reason for the return. Once your return is approved, we will provide you with a return authorization and shipping instructions.
  • Return Shipping Costs: Unless the return is due to an error on our part (such as receiving a defective or incorrect item), customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your product.
  • Non-returnable Items: Some items are non-returnable for hygiene and safety reasons, including opened baby products, personal care items, and any custom or personalized products.

2. Refunds

Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and you will be notified via email once the refund is complete. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Processing Time: We aim to process all returns and refunds within 5 business days after receiving your returned item.
  • Partial Refunds: In certain cases, such as returned items that show signs of use or are not in original condition, we may issue a partial refund.

3. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend initiating a return for a refund and then placing a new order for the item you’d like to receive. Our products can sell out quickly, and this ensures you get the item you want as soon as possible.

If you wish to exchange a defective or incorrect item, please contact us for further assistance. We will provide you with a prepaid shipping label to return the item and send out the correct one at no extra charge.

4. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or call (800) 424-9923. We will provide you with a prepaid return label and either issue a full refund or send you a replacement at no additional cost.

5. How to Return Your Item

To return an item, follow these steps:

  1. Contact Us: Email us at [email protected] or call us at (800) 424-9923 with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, we will provide a return authorization and shipping instructions.
  3. Pack the Item: Carefully repackage the item in its original packaging (if available) and include all parts, accessories, and paperwork.
  4. Ship the Item: Ship the item back to us following the return instructions we provide. Please note that you will be responsible for return shipping unless the return is due to our error.
  5. Refund Process: Once we receive your returned item, we will inspect it and process your refund within 5-10 business days.

6. International Returns

For international customers, we accept returns within 30 days of receiving your order, subject to the same terms and conditions as domestic returns. However, international customers are responsible for return shipping fees. Additionally, customs fees and taxes on returned items are non-refundable.

7. Contact Information

If you have any questions or need assistance with a return or refund, our customer support team is here to help. You can contact us using the following details:

Nanobabyshop Address: 191 Sweet Hollow Rd, Old Bethpage, New York (NY), 11804

8. Policy Updates

We reserve the right to update or modify our Refund and Returns Policy at any time. All changes will be posted on this page, and the revised policy will take effect immediately. Please check back regularly to stay informed.

At Nanobabyshop, your satisfaction is our top priority. If you are not happy with your purchase for any reason, we will do our best to make it right. Thank you for shopping with us!